Refund policy

Return and Refund Policy for Backup Buddy

Overview

At Backup Buddy, we strive to ensure customer satisfaction with our products and services. This Return and Refund Policy outlines the process for returns and refunds for purchases made through our platform.

Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of the purchase date.

  • Condition: Products must be unused, in their original packaging, and in the same condition as received.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Refund Process

  1. Initiate a Return: Contact our customer support team at enquiries@backupbuddy.com within 30 days of purchase to request a Return Merchandise Authorization (RMA) number.

  2. Return Shipping: Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  3. Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  4. Refund Issuance: If approved, your refund will be processed to the original payment method within 7-10 business days.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including shipping costs.

Cancellations

  • Orders can be canceled before shipment for a full refund. Contact us at enquiries@backupbuddy.com as soon as possible to request a cancellation.

Contact Us

For any questions or assistance with returns or refunds, please reach out to:

  • Email: enquiries@backupbuddy.com

  • Hours: Monday–Friday, 9 AM–5 PM EST